Rodney Mulder's family lost their home to a fire in Albany, Western Australia. However, their devastation was compounded when they discovered their insurance policy had been canceled months prior due to missed payments, which Mr. Mulder claims he was never informed about.
Rodney Mulder says his insurer cancelled his policy without informing him months before, meaning his family has lost a large amount of money.Moments later, Mr Mulder managed to get his wife, three children and dog out of their home in Albany , 420 kilometres south of Perth, as it was engulfed by flamesBut it was in the hours after the September 2 fire, when he called his insurer to file a claim, that the devastating situation got far worse.
"We stretched our mortgage as much as we could to be able to afford this place. This was a dream location for us," Mr Mulder said.The Department of Fire and Emergency Services said the blaze, which destroyed the home on the morning of September 2, was caused by an accidental electrical fault.Mr Mulder said the insurer told him the policy had been cancelled in late May, due to a lack of funds in his account.
"Without a house, we've just got a very expensive block and no money left to build anything here," he said. A report from the Australian Financial Complaints Authority released last month found insurance complaints rose four per cent to 29,096 across the country last financial year."Our view is that firms could be resolving more complaints themselves, or preventing them in the first place," he said.
Insurance Fire Cancellation Home Loss Albany
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