Fast food drive-thrus are getting slower.
Published 3:09 PM EDT Oct 2, 2019Customers spent 20 seconds more time on average waiting for food in a drive-thru line in 2019, according to a performance study from restaurant trade publication QSR Magazine.
The study involved more than 1,500 visits to 10 fast food chains, including McDonald's, Wendy's, Taco Bell and Chick-fil-A. Visits were conducted across the country, and at different times during the day between June 1 and Aug. 1, according to QSR. Chick-fil-A finished last, with an average time of over 322 seconds, the study found. The magazine notes that Chick-fil-A has attempted several strategies to help speed up their drive-thrus, such as stationing employees with iPads outside to take orders and payments.
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