Finance Minister Katy Gallagher is pressing the bank to show some 'goodwill' before Christmas and reverse the move.
It comes the day after Australia's largest bank announced that from January 6, customers will be charged a fee for withdrawing cash over the counter at a branch, post office or over the phone.The federal government said it is looking into Commonwealth Bank's "out-of-touch" move to charge their customers a $3 withdrawal fee.
Commonwealth is forcing existing customers to move from their complete access accounts to new smart access accounts."This type of charging and looking at $3 per transaction, I think, it's really hard, and particularly for those customers that have those types of accounts and want to go into the branches," she told ABC News Breakfast.
"So we're having a close look at this … I would really think that some goodwill here just before Christmas is for the CBA to have a think about the announcement that they made yesterday."Commonwealth Bank isn't the only institution that charges customers a withdrawal fee. Commonwealth Bank's retail banking services group executive Angus Sullivan defended the decision yesterday, saying it would only affect 10 per cent of their customers."We're doing as much as we can to support them with fee-free options, support, exemptions to make this change as manageable as possible.Commonwealth Bank isn't the only institution that charges customers a withdrawal fee.
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