'I've completely lost my identity.” 9News
The Sydney nurse didn't know it but while he'd been busy working a morning shift at Westmead Hospital, in Sydney's west, helping sick patients, he'd become the victim of a devastating sim swap, also known as simjacking or a sim hijack.
A week after the attack, after long discussions with his banks, Mr Donnelly, 46, has managed to recover most of his lost $35,000. It was ultimately left up to Mr Donnelly to go into an Optus store in Sydney's west to try and work out what had happened. 9news.com.au understands that Optus' online service typically requires customers to provide their name, date of birth and mobile number to verify their identity. Services deemed to be higher risk transactions, such as the issuing of eSims, are understood to require further authentication through knowledge-based questions.
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