Veronica Nelson’s mother among critics of Thirrili, which encouraged people to contact it if they didn’t feel its support was adequate
She told Guardian Australia two Thirrili employees did not turn up to appointments they verbally arranged with her – including one just days before the coroner’s findings into her daughters death were due to be handed down.“Why would you tell someone you’re coming to see them and not turn up? That’s wrong. That’s no respect for your elders,” she said.
After Guardian Australia contacted Thirrili about concerns raised by First Nations families, it paid Nelson $500. But other families feel like their requests for financial support in times of crisis have fallen on deaf ears. “I didn’t know what else to do to help people because I didn’t have any money myself,” Chatters said.Tara Chatters, whose daughter Ashleigh died last year, says she has given up on Thirrili after not hearing from her support worker.Chatters said she “gave up” on Thirrili after contact with her support worker dropped off after a few months, despite being told they would be in contact for more than two years.
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