Facewatch is a system that scans customers' face and search for criminal records in a database. If a match is found, the system sends out alerts.
An innocent shopper was wrongly accused of stealing and frogmarched out of a store after a technical issue with new facial recognition software used by multiple High Street chains.
The woman said an employee at Home Bargains accused her of being a shoplifter when she was wrongly flagged by a software system known as Facewatch The London-based company declined to comment to the BBC about the case but said its technology helped prevent crime and protect workers. Home Bargains also refused to comment.
The youth worker said he was approached by officers using the technology in a specially modified van and told he was a wanted man. Lindsey Chiswick, Director of Intelligence for the Met and national lead for facial recognition, said: 'Live Facial Recognition technology is making communities in London safer.Facial recognition technology is also used by police forces across the UK to scan large crowds of people for suspects
'For the overwhelming majority of people who are not on a bespoke wanted list, the biometric image generated by the technology will be evaluated and automatically deleted within a second.' AI company Veesion currently operates in over 250 stores in the UK in chains including Budgens, Spar and Nisa and has developed a software that actively scans and monitors the movements of every customer.
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