US company gives customers the ability to build own virtual agents as well as releasing 10 off-the-shelf bots
Microsoft is introducing autonomous artificial intelligence agents, or virtual employees, that can perform tasks such as handling client queries and identifying sales leads, as the tech sector strives to show investors that the
Early adopters of the Copilot Studio product, which launches next month, include the blue chip consulting firm McKinsey, which is building an agent to process new client inquiries by carrying out tasks such as scheduling follow-up meetings. Other early users include law firm Clifford Chance and retailer Pets at Home.
Microsoft chief executive, Satya Nadella, who disclosed the AI agents at a company event in London, said the tool would reduce “drudgery” and raise productivity by freeing up time to carry out more valuable tasks.Nadella described Copilot Studio, which does not require coding expertise from its users, as a “no-code way for you to be able to build agents”. Microsoft is powering the agents with several AI models developed in-house and by OpenAI, the developer of ChatGPT.
“The personal computer didn’t show up on every desk to begin with but eventually it was on every desk because it brought so much capability and information to the fingertips of every employee,” he said.Get set for the working day – we'll point you to all the business news and analysis you need every morning“We think that AI is going to have the same type of journey.
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