Starting Thursday, travelers will be able to check the dashboard and see what kinds of guarantees, refunds or compensation the major domestic airlines offer in case of flight delays or cancellations.
“Passengers deserve transparency and clarity on what to expect from an airline when there is a cancelation or disruption,” Buttigieg said in a statement Wednesday. The new tool, he said, will help travelers to “easily understand their rights, compare airline practices, and make informed decisions."
The dashboard compares all the major domestic airlines' policies on issues such as which offer meals for delays of more than three hours and which offer to rebook flights on the same or different airlines at no additional charge. It focuses on what it calls “controllable” cancellations or delays — meaning those caused by mechanical issues, staffing shortages or delays in cleaning, fueling or baggage handling. Delays or cancellations caused by weather or security concerns do not count.
is hoping that the dashboard will encourage competition among airlines to offer the most transparency and the best protections for customers.So far this year, airlines have canceled about 146,000 flights, or 2.6% of all flights, and nearly 1.3 million flights have been delayed, according to tracking service FlightAware.
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