The telco is hit with a multi-million-dollar fine after thousands of customers were unable to call triple-0 during last year's unprecedented network outage.
Optus has been hit with more than $12 million in penalties after a major network outage last year. Optus has been hit with more than $12 million in penalties after thousands of customers were unable to call triple zero during last year's unprecedented network outage .
ACMA chair Nerida O'Loughlin said the size of the penalty was reflective of the breaches as triple-o was the most fundamental service telcos must provide to the public. "Optus also failed to follow up on the safety and wellbeing of more than 360 of its customers once the outage was resolved."Optus failed to provide honest and credible communication during last year's major outage and provided a range of recommendations.
"This will require further actions and investment by telcos, including Optus, to provide better safeguards for consumers and enhance the triple-0 ecosystem so that Australians can have even greater confidence they will be able to get through to emergency services when they need it."
Telecommunications Fine Penalty Outage Senate Inquiry Triple Zero Network Outage Australian Communications And Media Authority
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