Origin Energy ordered to pay $17 million penalty for breaching hardship obligations
Origin cooperated with the AER, admitting breaches of energy law and rules, and making joint submissions with the regulator on its penalty.
"Applying automated inflexible processes across thousands of customers without considering whether they can actually meet the payments shows a complete disregard of the hardship obligations in the national energy laws, which are designed to protect customers in vulnerable situations," Ms Savage said.
"We deeply regret that some customers did not receive some of the important protections they were entitled to," he said.
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