Byron Bay residents are wrangling with insurers and an energy company after a power surge leaves appliances sizzling and smoking, costing some householders over $100,000.
A group of 34 households suffered damage to their appliances after a power surge in late June.A cluster of households near Byron Bay is counting the cost of a major power incident that damaged hundreds of thousands of dollars worth of electrical appliances.
Many heard a loud bang and reported smoke and the smell of burning coming from power points, extractor fans, and other household appliances. In a statement, Essential Energy said it had provided letters to assist with any insurance claims and, as a gesture of goodwill, had offered affected customers a payment to help with repairs or insurance policy excess costs.
They also issued him with a letter noting there were wind gusts of up to 35 kilometres per hour on the day of the incident."They were initially saying, 'It's not storm damage, and you are not covered for accidents, so see you later'," Mr Lonegan said.Amy and Matthew Skene say they are still in limbo but are hopeful insurance will cover over $100,000 in damaged appliances.
He said residential power supplies could be fitted with a voltage dependant relay that cut power when it detected high voltages. A spokesperson for the Insurance Council of Australia said some policies did cover for loss in the event of a power surge and customers were encouraged to shop around and carefully chose the policy and inclusions that suited their needs.Couple left tens of thousands of dollars out of pocket after major power surge
Power Surge Compensation Essential Energy Ewingsdale Electricity Surge Appliances Damaged NRMA AAMI Suncorp Insurance New South Wales Energy And Water Ombudsman Insurance Council Of Australia
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