Travellers booked on Dallas to Sydney flight forced to sleep on floor after engineering issue causes delay
Furious passengers have complained that after the flight was delayed, Qantas staff did not book accommodation for all of the roughly 300 passengers, and that they were left to book accommodation themselves.
Gordon-Smith also complained that the airline workers failed to communicate further delays and were not on site to explain to stranded passengers what they should do. She said that children and older travellers with walking frames were among those who ultimately slept on the floor of the airport. “By this point it is Lord of the Flies. A planeload of people is at check in with nowhere to go and no guidance, the Qantas desk isn’t just unmanned it has become a Lufthsana desk, and 300 people have checked bags to nowhere,” she said.
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