Alan Joyce says it's 'not good enough' that Qantas customers have been been dealing with flight delays, cancellations and lost baggage over the past few months.
Space to play or pause, M to mute, left and right arrows to seek, up and down arrows for volume.Qantas chief executive Alan Joyce says it's "not good enough" that customers have been copping delays and cancellations.abc.net.au/news/qantas-ceo-alan-joyce-apology/101356120Qantas chief executive Alan Joyce has apologised to customers after months of flight cancellations, delays and luggage mishandling.
The company, which has suffered severe reputational blows in the past year, offered a series of benefits for members of its Frequent Flyers club as a way of making amends."Over the past few months, too many of you have had flights delayed, flights cancelled and bags misplaced."On behalf of the national carrier, I want to apologise and assure you that we're working hard to get back to our best.
Mr Joyce said the company had been adjusting flight schedules to have more crew in reserve as back-up for staff having to take sick leave.The company also said it had invested $15 million in "new technology at key airports to help smooth the travel experience". The company is offering all Australian and New Zealand members of its Frequent Flyers club a $50 flight voucher."We're already seeing a sustained improvement in baggage handling and on-time performance, and while factors out of our control like weather can have an impact on our schedule, we expect things to keep improving each week."
Australia Latest News, Australia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Qantas CEO offers $50 discounts to say sorry for airline chaosAlan Joyce says there’s been a 50 per cent jump in sick leave at Qantas as he apologised to frequent flyers for flight cancellations, delays and lost baggage.
Read more »
Barnaby Joyce reveals why he didn’t push back on Morrison’s power grabJoyce said the Nationals risked losing its extra cabinet minister and staff they “weren’t entitled to” if he pushed back on Scott Morrison’s encroachment into the resources portfolio.
Read more »
Barnaby Joyce reveals why he didn’t push back on Morrison’s power grabJoyce said the Nationals risked losing its extra cabinet minister and staff they “weren’t entitled to” if he pushed back on Scott Morrison’s encroachment into the resources portfolio.
Read more »
Barnaby Joyce reveals why he didn’t push back on Morrison’s power grabBarnaby Joyce said he was “absolutely certain” the party would lose its extra cabinet minister he had negotiated upon retaking the leadership had he confronted then-prime minister Morrison over his encroachment into the resources portfolio.
Read more »
Qantas customers given $50 flight credit in apology for poor performanceAlan Joyce has issued an apology to millions of frequent flyers following months of delayed flights, cancellations and mishandled baggage.
Read more »
Qantas customers given $50 flight credit in apology for poor performanceQantas has apologised for major disruptions over the last few months. Alan Joyce has formally apologised for causing passengers such stress and has offered range of benefits for Frequent Flyer members. 9News MORE:
Read more »