Qantas offers customers $50 discounts, extra perks, in apology for travel chaos | ameliamcguiree & carriefellner
Qantas will formally apologise for the carrier’s chaotic recent performance and extend an olive branch to millions of Australian customers this week, offering them $50 flight discounts, additional lounge invitations and improving reward seat availability.
The chaos has been blamed on rebounding demand for overseas travel colliding with COVID-related staff shortages, a shrinking labour market pool and prolonged bouts of wet weather.Credit:In a video message to Qantas frequent flyers, Joyce said the airline’s recent performance was not good enough despite having “good reasons” for the mishaps including cancelled flights, delays and increased instances of lost luggage.
Australian and New Zealand frequent flyer members will be offered $50 towards a return Qantas flight and an invitation to visit a Qantas lounge. This month Qantas announced it would increase the waiting time between domestic and international connecting flights by 30 minutes in an effort to mitigate the number of people arriving at their destination without their luggage.
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