Qantas has rejected the ACCC’s allegations of ghost flights and has argued that the consumer watchdog’s legal action “ignores the realities of the aviation industry”.
The consumer watchdog claims that Qantas advertised tickets for more than 8,000 flights between May and July 2022 that had already been cancelled but not removed from sale.
In a statement released on Monday, Qantas said while it accepted it let down customers with high cancellation rates during the post-COVID restart, there hadn’t been a “fee for no service”. It also claimed 98 per cent of impacted international passengers were offered re-accommodation options on flights within a day of their scheduled departure date.“The ACCC’s case ignores a fundamental reality and key condition that applies when airlines sell a ticket. While all airlines work hard to operate flights at their scheduled times, no airline can guarantee that," Qantas said in the ASX statement.
During the period in question, the national carrier cancelled almost one in four flights, with about 15,000 out of 66,000 domestic and international flights from Qantas’ published schedule being scrapped.
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