A review into the QFD's complaint system released on Friday found 'a concerning upward trend in customer and stakeholder complaints', with the monthly average almost doubling from 28 in 2021 to 'a troubling' 50 in 2023.
The Queensland Fire Department's "command and control" structure has "shielded perpetrators and discouraged formal complaints", a report has found.The Queensland Fire Department's "command and control" structure has "shielded perpetrators and discouraged formal complaints", fostering a culture where people wondered why they should "bother" speaking up, a report has found.
"There was also a belief expressed by many in focus groups that there was never any 'perpetrator accountability'," the report said.One interview participant told the review that when issues arose, "everyone closes ranks, and you get nowhere". It also identified a gap "in the understanding of issues related to First Nations people". It said the Public Service Commission noted that female firefighters had a higher turnover rate than male firefighters and the reasons for this had not been "properly considered by QFD".
The government has appointed former Victorian equal opportunity and human rights commissioner Kristen Hilton to monitor the implementation of the recommendations.
Firefighters Female Firefighters Complaints Queensland Queensland Fire Department Qfd Whyte Island Toxic Culture Harrassment Racism Domestic Violence Sexual Assault
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