A fiery debate has sparked after a cruise denied eight passengers, including two Aussies, to board the ship after they failed to make the 3pm cut-off time.
Norwegian Cruise Lines’ decision to abandon eight passengers, including two Aussies, has sparked a fiery debate about this “simple” cruise rule.
“They really forgot that they are people working in the hospitality industry and that the safety is and the wellbeing of their customers should be the first priority and that should be placed first.told news.com.au it was “ridiculous” the passengers, including a pregnant woman and someone who has a heart condition, weren’t allowed back on — even though the Norwegian Dawn was still at anchor and a São Tomé coastguard took the group on tenders to the vessel.
“To promote cruise sponsored excursions where they receive as much as 50 to 60 per cent of the profits, cruise lines state that if their guests paid for a cruise sponsored excursion, as opposed to an independent excursion, the company will guarantee that if the extrusion is late in returning to the cruise ship, it will wait so that the guests are not abandoned ashore.
“Weird that the captain wouldn’t let them board if it was still in port?” one person wrote on Facebook. In a statement provided to news.com.au, the US based Norwegian Cruise Lines said while the ship was in São Tomé and Príncipe, an African island nation, eight guests who were on the island on a private tour “not organised through us” missed the last tender back to the vessel, “therefore not meeting the all aboard time of 3pm local time”.
The spokesperson told news.com.au it contacted the passengers regarding the itinerary adjustment and provided them with authorisation to rejoin the ship at Dakar, Senegal on April 2.
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