Things are looking up.
“While weather can disrupt flight schedules, the thousands of cancellations by Southwest in recent days have not been because of the weather," Buttigieg wrote."Other airlines that experienced weather-related cancellations and delays due to the winter storm recovered relatively quickly, unlike Southwest."
Southwest's Robert Jordan said in an interview with ABC’s Good Morning America on Friday that after safety, there is no greater focus than reimbursing customers and getting them reunited with their luggage.
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