A little good news if you were among the thousands who were stranded in the meltdown.
DALLAS — Southwest Airlines is trying to make travelers who were caught in its surge of canceled flights over the holidays feel a bit better about the airline by giving them 25,000 frequent-flyer points.Southwest included the offer in a letter — another apology for the meltdown — from CEO Bob Jordan.
“I know that no amount of apologies can undo your experience,” Jordan wrote. He added the airline is acting “with great urgency” to process refunds, return lost bags and handle requests for reimbursement of costs incurred by stranded travelers. Dallas-based Southwest canceled more than 15,000 flights between Dec. 22 and Dec. 30, according to tracking service FlightAware. The flight disruptions began with a winter storm that swept across the country. While other airlines recovered after a couple days, Southwest continued to struggle with crews and airplanes that were stranded far from where they were supposed to be.
Southwest said people booked on flights from Dec. 24 to Jan. 2 that were canceled or “significantly” delayed received the 25,000 points. It has not disclosed how many passengers were booked on those flights.
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Southwest Airlines apologizes for surge of canceled flights, gives customers frequent-flyer pointsThe disruptions began with a storm that swept the country. But while some airlines recovered, Southwest struggled with crews and planes stranded far away.
Read more »
Southwest Airlines apologizes for surge of canceled flights, gives customers frequent-flyer pointsThe disruptions began with a storm that swept the country. But while some airlines recovered, Southwest struggled with crews and planes stranded far away.
Read more »
Southwest Airlines apologizes for surge of canceled flights, gives customers frequent-flyer pointsThe disruptions began with a storm that swept the country. But while some airlines recovered, Southwest struggled with crews and planes stranded far away.
Read more »
Southwest Airlines apologizes for surge of canceled flights, gives customers frequent-flyer pointsThe disruptions began with a storm that swept the country. But while some airlines recovered, Southwest struggled with crews and planes stranded far away.
Read more »
Southwest Airlines apologizes for surge of canceled flights, gives customers frequent-flyer pointsThe disruptions began with a storm that swept the country. But while some airlines recovered, Southwest struggled with crews and planes stranded far away.
Read more »
Southwest Airlines apologizes for surge of canceled flights, gives customers frequent-flyer pointsThe disruptions began with a storm that swept the country. But while some airlines recovered, Southwest struggled with crews and planes stranded far away.
Read more »