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specializing in CA Service Management to join our ITSM consulting team. The role requires in-depth knowledge of CA Service Management to assist clients in implementing, optimizing, and troubleshooting CA SM solutions.
The ideal candidate will have strong consulting, technical, and problem-solving skills, with a deep understanding of IT service management frameworks and processes like ITIL.Provide expert guidance and technical consulting services in the design, configuration, and implementation of CA Service Management solutions for clients. Customize and tailor CA Service Desk Manager , CA Service Catalog, and other modules based on client needs. Work with clients to gather requirements, design technical solutions, and develop implementation plans. Troubleshoot and resolve complex technical issues related to CA SM, ensuring timely resolution and minimal client downtime. Perform system integrations with third-party applications and tools, ensuring compatibility and seamless operation.Management products and best practices. Collaborate with cross-functional teams to ensure smooth project delivery and ongoing support.3-5 years of experience in a technical consulting role related to CA Service Management or other ITSM solutions. 3+ years of experience working with CA Service Management , including configuration, implementation, and troubleshooting.Experience with workflow automation, scripting, and customization in CA SM .Active Directory, LDAP, email, and monitoring tools).Ability to write and debug SQL queries for custom reporting and data manipulation.Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues independently.Familiarity with other ITSM platforms to provide comparative insights and migration support.Qualifications:Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.? You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.? Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.? By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.
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