More than ten million customers of Optus were left stranded today by an outage of the mobile network. Nationals Leader David Littleproud says there are fairly big lineups for Optus’ competitors stores today and there should be some “very big lessons” involved for the company.
More than ten million customers of Optus were left stranded today by an outage of the mobile network.
Nationals Leader David Littleproud says there are fairly big lineups for Optus’ competitors stores today and there should be some “very big lessons” involved for the company. “It’s been strange, the crisis management by Optus … just has gotten away from them,” Mr Littleproud told Sky News Australia. “There’s plenty of explanations that many of the ten million customers want, there needs to be and there should have been redundancies within the system that would have picked this up and made sure they weren’t down for hours upon hours.
“They’re slowly getting back online in some parts of the country but I don’t think they’ve handled this in the way that you should … particularly something as important as telecommunications.”
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