As shoppers flock to the Boxing Day sales, retail assistants have a new tool for dealing with angry or abusive customers.
Shop assistant Chris Cassar said incidents of abusive customers are commonA training course on how to calm down cranky customers has helped cut down cases of shouting and even violence towards workers by half at one shop.
"We told him very calmly that we couldn't do the refund. He couldn't accept no for an answer," Mr Cassar recalled.Mr Cassar, who works at a Reject Shop store in Sydney's west, said such incidents are a regular occurrence.
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