Ticketek has admitted the queue for presale tickets to Taylor Swift’s Australian leg of her international The Eras Tour was not first come, first served but maintained it was a fair and equal system.
tickets to the pop singer’s Sydney and Melbourne showsSwifties reported waiting up to six hours in their attempts to purchase seats while others claimed they were in the process of finalising payment before they were booted from the website.
Ticketek maintained its"site and app were running smoothly throughout the day" and noted there was"fair access to tickets for all fans". “Once in the lounge and the on-sale has started, the system continuously checks whether there is an available spot for fans to be let in to purchase tickets to the event.
Taylor Swift has dropped two new shows for Sydney and Melbourne after a huge surge of demand. Picture: Shanna Madison/Chicago Tribune/Tribune News Service via Getty Images “Please fix your website I got in yesterday but the site would not load AT ALL when it did load I had under two minutes left and just as I was about to check out I got kicked, it isn’t fair, I never got back in afterwards,” another said.
“Once you’re through, keep your eye on the time and complete your purchase within the allocated time frame.”Taylor Swift on Thursday morning announced two new surprise showsThe Shake It Off hitmaker will now perform three shows at Melbourne Cricket Ground from Friday February 16 to Sunday February 18.
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