United agreed to a settlement that will make it easier for travelers with custom wheelchairs to find flights that can accommodate them.
Larry Higgs | NJ Advance Media for NJ.com
United Airlines settled a discrimination complaint brought by a disability rights activist after the airline allegedly destroyed her custom-built wheelchair and kept her waiting in an airport for five hours in a chair that didn’t meet her medical needs. The agreement with the U.S. Department of Transportation about better accommodating passengers and their wheelchairs on aircraft was announced Thursday to settle a complaint brought by Engracia Figueroa, aIn 2021, Figueroa complained that United damaged her custom-built motorized wheelchair when it was transported in the cargo hold of a Washington D.C. to Los Angeles flight, according
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