More than a third of complaints were related to the impact of pandemic.
Some students complained about being unable to access in-person facilities like laboratories, while others were unable to pursue their studies abroad.
"Some students struggled with digital literacy, especially in online timed exams," the report added. "For others their limited typing skills affected their performance."A group of masters students who were refunded half their tuition fees after they complained about their practical arts programme and how it had been advertised
One case that resulted in just over £68,000 worth of compensation, the highest figure that was awarded, the report said. It suggested this may have been because the pandemic sometimes made it challenging to find practical solutions to complaints.
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