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The daily Virgin Australia flight service between Cairns and Tokyo will no longer take to the skies from February 24, 2025, the airline revealed on Monday. But tickets have already been purchased for flights on the service to Haneda Airport, in Japan’s capital, after that date — with an estimated 2000 customers now eligible for a refund, and in need of other travel arrangements.
“Operating our own service to Tokyo is no longer commercially viable,” Virgin Australia chief transformation and strategy officer, Alistair Hartley said. “We know this is disappointing news, and we are sorry for the impact this decision will have on those guests booked to travel with us from 24 February 2025.” Of those customers, all who booked on the official Virgin Australia website will be contacted by email within the next 24 hours to arrange a refund of their booking, Virgin Australia said.
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