Almost 3400 customers were left without access to banking services when the Tennant Creek branch shut down.
A watchdog has found Westpac guilty of "serious and systemic" breaches of its industry obligations after it closed a branch in a remote Northern Territory town.
"Westpac did not adequately consider the unique context of the Tennant Creek community and potential assistance its customers may need to transition to different ways of banking," the committee wrote in its findings. Westpac was consequently found to have breached the banking code of practice, an industry obligation enforceable by law, and has been sanctioned via a name and shame process by the committee.
"These circumstances were specific to the Tennant Creek branch and included damage to our branch and ATM," a spokesperson said.
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