Cassandra Clark says Centrelink did not clearly explain the way she had to report her family's income and a tribunal agreed with her. Now Centrelink is appealing the decision.
Roger Clark said it was difficult to watch Cassandra struggle with the case.
Just before Christmas last year, the AAT ruled in her favour. It found the error was "solely due to administrative error on Centrelink's part". As the pandemic took hold in Australia earlier this year, Mr Clark said he found it difficult to watch his wife struggle with the weight of the case. "She came to us with a $26,000 debt and had no idea over a period of five years that she was being incorrectly paid," Katherine Boyle, the centre's director, told 7.30.
"One part of Centrelink's system is not talking to the other part of Centrelink's system, and as a result, these debts go on for many, many years," she said. Ms Boyle said she was surprised it had appealed the debt in Ms Clark's case, which has now been running throughout the pandemic.
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