About three quarters of older Australians are concerned about safety and security when banking online.
In a community hall in Rockingham in Western Australia, about 50 seniors have gathered to hear a lecture about cyber security.The group was started by Sheena Edwards eight years ago, after she won an iPad but didn’t know how to use it.
“My friend and I, who knew nothing, became the teachers, and I think that’s why it succeeded because we knew what it was like to not know. So the idea was to help people get online using the iPad."The groups’ numbers have grown in recent months, with many seniors forced to go online during coronavirus lockdowns to stay connected and complete day-to-day tasks.
“Their iPhone and their iPad became their lifeline ... for ordering groceries, online banking, paying bills, Facetime, those that didn’t know zoom, doing things with their doctor. It’s a huge change and highlighted the need for seniors to be taught.”These seniors are increasingly confident, among the two-thirds of older Australians that are already banking online. However, others remain hesitant.
“I’ve known it's been a scam because I don’t leave money in my account of any great amount. When they come back and say ‘somebody has just spent $750 from my account’, I say ‘good luck to them’ because I don’t have that much in there. You’ve got to be very careful."To help senior Australians become more confident when banking online, the eSafety Commissioner is launching a new online training course, covering everything from choosing a password to avoiding scams.
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