Disgruntled Qantas customers burned by late cancellations and poor service say they will never use the national carrier again.
Janine Craig says she will never fly Qantas again after the airline cancelled her flight from the US 24 hours before departure and left her to battle through a two-day travel nightmare to get home.the competition watchdog had launched legal action
But the Qantas flight was cancelled the day before and the rescheduled flight to Victoria left before she was due to arrive in LA. Ms Craig spent hours on the phone with Qantas to find a solution, which came at 3am. “It all adds up to wishing they let Qatar in so that Qantas can’t charge ridiculous prices and do whatever they like,” she said.
He was placed on a code-share Japan Airlines flight to Haneda, Tokyo’s original airport, with an eight-hour gap to get to Narita, the city’s second and largest airport, for a connecting flight. But Mr Pennington would have had to enter the country through customs to get there, and Japan was not taking visitors at the time.
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