Your passenger rights during airline IT failures after Lufthansa cancels more than 200 flights

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Your passenger rights during airline IT failures after Lufthansa cancels more than 200 flights
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More than 200 flights were cancelled from Frankfurt on Wednesday following an IT glitch

flag carrier Lufthansa led to thousands of stranded passengers and more than 200 flight cancellations in Frankfurt on Wednesday.should operate as normal on Thursday.

saw a small number of cancellations as a knock-on effect, including Paris Charles de Gaulle Airport and Amsterdam’s Schiphol airport.at six German airports. The trade union Ver.di has called for industrial action that will include aviation security and ground handling workers at seven German airports, including Frankfurt, Munich, Stuttgart, Hamburg, Dortmund, Hannover Langenhagen and Bremen.

Passengers affected by airline cancellations should typically be due a full refund, while those whose flights are delayed may be due compensation. However, in some instances, an airline may state that disruption was by extraordinary circumstances, which would mean customers would not be entitled to compensation for delays.If your flight is disrupted, the rules around compensation are determined by the cause of the delay.

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