Peter Frank and his dog are seeking compensation and 'change' after two drivers refused to pick him up at Melbourne Airport in 2023.
Peter Frank is suing Uber and Melbourne Airport after he and his assistance dog were refused service.Melbourne man Peter Frank is suing Uber Australia and Melbourne Airport after two drivers refused to take him and his assistance dog in February 2023.The case will be heard in the Victorian Civil and Administrative Tribunal.Share article
In Australia, it is illegal to discriminate against someone because of their disability, meaning Uber drivers have a legal obligation to accept Mr Frank and Anya.He is suing Uber Australia and Melbourne Airport for compensation, an apology and, in his words, "change."Mr Frank said the first driver told him to order an Uber Pet — a service offered by the rideshare company that allows passengers to take their animals on trips.
But he said he now elected to take her fewer places because he did not want to deal with being refused service."There's apprehension, you're always wondering 'is it going to happen again?'" "The best-case scenario for Peter and people like him is that this stops happening and people with assistance animals can access the same services that everyone else can."Chris Edwards is director of government relations and advocacy for Vision Australia.
Vision Australia has worked closely with Uber in the past to try to turn the tide on ride refusals and said the company did seem to take the issue "very seriously". He credited the company with making what he described as significant efforts to educate drivers but said more needed to be done.(In a statement, Uber Australia said the company's stance on assistance dogs was "firm."
Uber Melbourne Airport Sue Lawsuit Victorian Civil And Administrative Tribunal VCAT Peter Frank Vision Australia Rideshare Karl Shami Maurice Blackburn Chris Edwards
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