The risk of identity fraud means elderly and disabled residents in New South Wales are being denied photo IDs due to a requirement that forces them to visit an office in person.
People unable to leave their house cannot obtain a photo ID because Service NSW requires an in-person visit.Advocates are calling for a remote service for those medically unable to travel to a service centre.
This has stopped her from changing to a cheaper phone plan, having a new phone delivered, and changing her financial plan, which was recommended by her bank. The 88-year-old is showing early signs of dementia and relies on her children to handle her finances. "She's extremely frail," Mr Mann said. "It's very hard to do anything because of her mobility challenges."Mr Mann told Service NSW that if she was to be put into a wheelchair to attend the venue, the stress could result in a medical episode.
Transport for NSW was not able to say how many people had been offered alternatives to resolve the issue."However, many of these people are also particularly vulnerable to identity fraud, which is why it is important that correct process is followed."
Photo ID Accessibility NSW Photo Card Disability Karen Carty Lymphedema
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