The everlasting CEO of Qantas was moved last week to yet again take up his pen.
This was in response to the Australian media’s scarifying coverage of routine flight turnbacks by Qantas in recent weeks – the frenzy triggered, on January 18, by a single engine failure on a 737 operating between Auckland and Sydney. That aircraft landed without incident yet was over-dramatised by news outlets as akin to Sully landing US1549 on the Hudson.
Here is Joyce conceding that his main soundbite last winter – that Qantas’ shocking unreliability was really only as bad as its international peers – was an incredibly insensitive one and expressing cheap empathy with his customers for how shit it must’ve felt to be offered it. Can they have another $50 voucher with that?
What actually happened is that Joyce withdrew supply from the market and, as the dominant player, this enabled him to– by 40 per cent in economy on international trunk routes versus 2019.
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