Gerard Brodrick and his wife Natalie, from Riddrie, paid £8,000 for a two-week stay at the Moon Palace in Cancun. The couple and their 11-year-old son Lennon booked the getaway after missing a previous family holiday.
A Glasgow family's dream holiday to Mexico has been "ruined" after turning up at the hotel to discover they had "no booking".
READ MORE: Man dies on Glasgow west end street as forensic teams scour scene following 'unexplained' incidentGerard, 35, told the Record: "It has ruined our whole holiday and left it in tatters. When we arrived and were told there was no booking for us, I honestly thought my pals had paid Jeremy Beadle to wind me up and that he'd appear with a video camera - that is how bad this was.
The family debated with hotel staff for three hours before TUI moved them to another premises. But before a taxi came to collect them, Gerard claims security staff threatened to chuck the family out onto the streets - leaving his son "terrified". "It had amazing reviews and is highly reputable, so it seemed like the perfect holiday for us. The hotel we have been moved to is fine but it isn't a patch on what we paid for and expected to get.
Australia Latest News, Australia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Dad's TUI holiday hell as Mexico hotel say 'no booking' on arrival for £8k tripGerrard Brodrick and wife Natalie forked out £8,000 for the trip of a lifetime - to be told there was 'no booking' on arrival.
Read more »
Glasgow Times new campaign: End the Homeless Hotel ShameTHE Glasgow Times is launching a new campaign to End the Homeless Hotel Shame in Glasgow.
Read more »
Large-scale development could transform Glasgow areaAn impressive Glasgow development could change the face of a Glasgow area.
Read more »
Glasgow TUI flight to Mexico delayed as 'disruptive passengers' marched off planeThe service to Mexico was scheduled to take off at 10.05am yesterday, however, passengers were sat on flight TOM684 for more than two hours due to the incident.
Read more »
Three in court after police recover £1.35 million of drugs from Scots propertyJack Sanderson, 29, or Renfrew, Martin Tracey, also 29, of Glasgow, and Andrew Stirling, 41, of Glasgow, appeared in private at Glasgow Sheriff Court on Monday.
Read more »
Sony no longer pretends the PS5 supports 8K as box logo removedAdvertising for the PS5 has been updated to remove any mention of it running games at 8K, as the logo disappears from the box.
Read more »