It seems Grill’d is doubling down. No apologies, no changes to its wages model, or trainee program. | Exclusive by adele_ferguson
business partner’s signature on two separate occasions between 2011 and 2012 as part of an application for liquor licences in Perth.
The presentation said it wanted to reinforce that Grill’d is a “force for good” and recommended staff thank customers for any interest in the stories if questioned and then “move to helping guests with their order or burger”. It insisted on “shift huddles” with team members to be run each day before lunch and dinner until notified to stop. At each “huddle” messages about the company would be reinforced., hundreds of emails, phone calls, leaked documents and photos have been sent from current and former workers and executives from head office.
When Grill'd was asked if pre-filling these records amounted to a falsification of records, Grill’d replied in a statement that “no records were falsified; our own systems detected where a new employee was applying processes from their previous employer. That process involved pre-filling dates and times but not pre-filling actual food records.” It said it had since provided training and coaching for the individual and team.
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