As employers continue to return staff to the office, the generation who started work in the pandemic are struggling at the water cooler. And on the phone.
This month, the National Institute of Dramatic Art , which also runs corporate training, will launch a unique course geared towards Generation Z.
“There’s a lack of interpersonal skills – things like picking up the phone and calling clients – because they have spent so much of their lives with screen-mediated communication,” Madden said. “For many Gen Zs who started their careers during the pandemic, it was very difficult for them to build the relationships they wanted to and to establish a sense of confidence,” she said.But when they did return, there was a gap between what Generation Z knew they needed to do and what they felt confident to do after years of remote work.
Milly Bannister, founder of Generation Z-focused mental health training charity ALLKND, agreed that there needed to be a meeting in the middle for young workers and their employers.
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