When this man’s online purchase didn’t arrive, he just wanted his money back. But the overseas retailer hasn’t made it easy. And it’s a problem many others face.
I ordered $500 worth of clothes for delivery and they’ve never arrived but I can’t seem to get my money back.
If you had ordered the clothes from an Australian online retailer, then all of your usual rights to a replacement, repair or refund apply to online shopping. If you’ve purchased the clothing from an online auction site , most offer a dispute resolution process for buyers and sellers. This should be your first step to resolve the dispute.
The US has a Bureau of Consumer Protection as part of their Federal Trade Commission whereby they conduct investigations, and sue companies and people who violate the law. Picture: iStock1. Contact the private courier depot where the seller has said your goods are and ask them if the goods are actually there. If so, make arrangements for the goods to be delivered.3. Lodge a ‘chargeback’ request with your bank. Even if you used a debit card your bank will investigate and run the dispute for you.
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