Metro Trains will refund two days’ travel to those with monthly or annual myki passes, but the public transport advocate says all regular passengers deserve compensation.
Metro Trains only delivered 91.6 per cent of its services in July, falling below its 98 per cent target.However, fewer passengers buy myki passes after the pandemic reduced commuting numbers.Metro Trains will be forced to give two free days’ travel to commuters after the Melbourne network failed to meet its performance targets, but only those with monthly or annual myki passes are eligible.
Commuters with monthly or annual myki passes can receive refunds for two days’ travel because Metro Trains failed to meet performance targets.Passengers who have paid for a myki pass spanning 28 days or longer – but not those using a weekly pass or pay-as-you-go – will receive the two-day refund, worth up to $18.40 for adults. To be eligible, commuters need to have tapped on for train travel for at least 10 days in July.
He expected fewer people now paid for a monthly or annual pass because they were commuting less often as a result of the pandemic. Nick Foa, the department’s head of transport services, said the narrow criteria ensured compensation went to customers who were significantly affected by disruptions.“We will continue to work with our operators to empower them to provide the best level of service, so we can get people where they need to go,” he said.for refunds to be loaded onto their myki card. Bowen argued the refunds should be processed automatically to ensure eligible people received the compensation they were owed.
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