Australia's national carrier has made a stunning admission to travellers as it goes to extraordinary lengths to keep passengers happy after struggling with a surge in demand.
The Australian on Monday morning reported the national carrier had asked senior executives and other office workers to fill in as ground handlers as the business ramps up its operations.
Stream more local news with Flash. 25+ news channels in 1 place. New to Flash? Try 1 month free. Offer ends 31 October, 2022"There are a range of strategies to get our performance back to where we and our customers expect it to be. While this includes recruiting thousands of new team members into our operation and ongoing recruitment by our ground handling partners, we need to build more resilience into our operation now.
A Qantas spokesperson on Monday admitted the airline's recent performance had not been up to par as it confirmed Mr Hughes' note. “As we have done in the past during busy periods, around 200 head office staff have helped at airports during peak travel periods since Easter. TWU National Secretary Michael Kaine hit out at Qantas for its latest attempt to fix staffing problems.
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