Frequent flyers of the national carrier will be offered $50 return flight discounts, lounge invitations, Qantas points and more reward seats to make up for the airline’s sluggish performance.
Qantas will formally apologise for the carrier’s chaotic recent performance and extend an olive branch to millions of Australian customers this week, offering them $50 flight discounts, additional lounge invitations and improving reward seat availability.
In a video message to Qantas frequent flyers, Joyce said the airline’s recent performance was not good enough despite having “good reasons” for the mishaps including cancelled flights, delays and increased instances of lost luggage. Australian and New Zealand frequent flyer members will be offered $50 towards a return Qantas flight and an invitation to visit a Qantas lounge.
“Enough of the gimmicks,” Kaine said. “If Qantas management or indeed Joyce really cared about customers, the right thing to do would be to appoint a new chief executive with the business acumen to bring back highly trained, experienced workers and treat them with respect.Kaine said the industry needs a Safe and Secure Skies Commission to protect service standards and employment security.
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