Exclusive: Uber moves into healthcare with Australian patient transport service | marywardy
Doctors will be able to book transport for patients to clinics and hospitals via a new Uber service launched across Australia this week, as the multinational ride-share company moves into the healthcare space.
Sam Brown, head of Uber for Business ANZ, said he anticipated the service would be used for routine appointments, discharging patients from health facilities and assisting with transport needs in NDIS programs. He stressed the service was not to be used for emergency transport. State ambulance services already contract non-urgent patient transport to third parties. More than 9600 people were transported to medical care in a taxi organised by Ambulance Victoria in 2020-21. This year, NSW Ambulance canvassed a trialBrown said Uber was interested in working with providers already doing patient transport to “support them with access to supplemental supply as needed”.
But Monash University academic and former chair of the Australian Privacy Foundation’s health subcommittee Dr Juanita Fernando said she was not convinced by Uber’s reassurances that data would be secure, referring to recent breaches involving patient data held by Ambulance South Australia and the NDIS.
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