Melbourne Lord Mayor Sally Capp admits there needs to be 'more fairness and common sense' in the parking fine system and agrees to refund thousands of fines, following an investigation by the Victorian Ombudsman.
Melbourne City Council has agreed to refund thousands of "unfair" parking fines because of an app drivers found confusing.
"The Council knew the number 0 and letter O were virtually indistinguishable on registration plates, and drivers would not be aware they had made an error," Ms Glass said.agreed to review every complaint it receives in future and will refund all PayStay fines where the mix-up occurred.Victorian Ombudsman Deborah Glass says council accepted her recommendations for the parking branch to review its systems.
However, she said there was a mindset within senior managers in the parking branch that "the customer is usually wrong and drivers must be punished for their infractions, no matter how small or how great the mitigation". Ms Glass, who tabled a report into the fines to State Parliament on Wednesday, said the council had accepted her recommendations for the parking branch to review its systems, governance and reporting structures.Council's annual parking fine revenue hit $41.2 million
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