Kelly Bayer Rosmarin denies the telco got its communications wrong on Wednesday. But a new hit to confidence in the group will hurt.
Optus chief executive Kelly Bayer Rosmarin doesn’t recall the exact time she headed into the office after being told the telecommunications group’s entire fixed, mobile and broadband network had gone down early on Wednesday; as an Optus customer herself, communications were not smooth.David RoweYou don’t leave 10 million customers in the lurch without serious ramifications.
“We’re a critical infrastructure provider and we understand how important our connectivity is,” she said. “On every other day than today, we offer a fantastic and reliable service. And so we’re very disappointed that today we let our customers down. We obviously don’t plan for that to occur, we plan for it not to occur and we will get to the bottom of every possible learning we can get out of this experience.
But Bayer Rosmarin insisted the Optus team was rightly focused on fixing the issue, and was limited in what it could say about the outage.
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