The Transport Workers Union has declared Australians would see through Qantas' latest 'stunt', which included offering frequent flyers a $50 discount to apologise for its recent poor service that CEO Alan Joyce admitted was 'not good enough'.
for the “recent operational challenges and thank them for their patience” before vowing to get the airline “back to its best”.
Mr Kaine then repeated the TWU’s calls for Qantas CEO Alan Joyce to stand down over the failure to give the premium service it had previously provided. State and international border closures led to an estimated 15,000 workers laid off without pay or forced to use their leave in 2020 and another 2,500 were stood down almost a year later.
In the email sent to Qantas customers on Sunday it committed to rolling out a range of initiatives to improve the rate of mishandled bags which has almost doubled to nine in 1,000, up from five in 1,000 pre-COVID.
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